At Scravelle, we want you to be completely delighted with your creative supplies and custom memory keepsakes. If you are not entirely satisfied with your purchase, we are here to help!

 

1. Return Window

We offer a 30-day return window for eligible items. You have 30 calendar days from the date your package was delivered to initiate a return.

 

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• Must be unused, unopened, and in the same condition that you received it.

• Must be in its original packaging with all tags, inserts, and accessories intact.

• Must be accompanied by a proof of purchase or order number.

3. Non-Returnable & Non-Refundable Items

Certain types of items cannot be returned due to their custom nature or potential for single-use replication:

• Personalized & Custom Products: Custom scrapbooks, personalized photo albums, custom covers, or monogrammed memory books (unless they arrived damaged or defective).

• Digital Downloads & Printables: Digital paper packs, SVG cutting files, or printable journal inserts.

• Clearance & Final Sale Items: Items marked as “Final Sale” or purchased from the Clearance section.

• Opened Crafts & Cut Material: Paper packs, sticker sheets, or washi tapes that have been opened, cut, or modified.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or with missing items, please let us know right away!

1. Contact our support team at support@scravelle.com within 48 hours of delivery.

2. Include your order number, a brief description of the issue, and photos of the damaged item and packaging.

3. Once verified, we will issue a full replacement at no additional cost or process a full refund to your original payment method.

5. How to Initiate a Return

1. Submit a Request: Email us at returns@scravelle.com with your Order Number and the reason for the return.

2. Receive Return Authorization: Our team will review your request and send you return instructions along with a Return Merchandise Authorization (RMA) number.

3. Pack Your Items: Securely pack the item in its original packaging along with the RMA slip.

4. Ship the Package: Mail your package to the return address provided in your authorization email.

📌 Note: Unless the return is due to our error (e.g., wrong item shipped or item arrived damaged), customers are responsible for return shipping costs. We recommend using a trackable shipping service, as Scravelle cannot be held responsible for lost return shipments.

6. Refunds & Store Credit

• Processing Time: Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

• Refund Method: If approved, your refund will be processed back to your original payment method within 5 to 10 business days (depending on your bank or card issuer).

• Shipping Fees: Original shipping costs are non-refundable.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a standard item for a different item or color, please return the original item for a refund and place a new order on our site.