Customer Service & Support
Welcome to the Scravelle Customer Service Center! Whether you have a question about an order, need assistance choosing the right crafting supplies, or want help with a custom photo album project, our team is always happy to assist you.
💡 Quick Help & Self-Service
Before reaching out, check out our helpful resources to get instant answers:
Frequently Asked Questions (FAQ) – Quick answers to common questions about ordering, shipping, and products.
Shipping & Delivery Policy – Estimated delivery times, shipping rates, and international shipping info.
Return & Refund Policy – Easy step-by-step instructions for returning or exchanging items.
Track Your Order – Enter your order number and email address to get live shipping updates.
📩 Get in Touch
Need extra support? We’d love to help! Choose your preferred way to connect with us below.
📧 Email Us
For general inquiries, order status, or project help:
Customer Support:
support@scravelle.comReturns & Exchanges:
returns@scravelle.com
⏱️ Response Time: We aim to reply to all email inquiries within 24 business hours (Monday through Friday).
📝 Send Us a Message
Fill out the form below, and a member of our support team will get back to you as soon as possible.
⏰ Support Hours
Our customer care team is available during the following hours:
Monday – Friday: 9:00 AM – 5:00 PM (EST)
Saturday & Sunday: Closed (Emails received over the weekend will be answered on Monday)
🤝 Community & Feedback
Wholesale & Bulk Orders: Interested in carrying Scravelle products in your retail store or ordering bulk supplies for workshops? Contact us at
wholesale@scravelle.com.Feedback: Have ideas on how we can improve our store or products? We’d love to hear from you! Drop us a note at
feedback@scravelle.com.